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Terms of Use

Welcome to our website. This site is provided by Acr22depotusa Stores (referred to throughout this document as "Acr22depotusa.com"). By using the website and its related services, products, and software (collectively, the "Site"), you agree to be bound by these terms ("Terms of Use"). You also accept the Terms of Use when you create an account, sign in as a guest, or log in to the site. Additional or separate terms may apply to your interactions with other Acr22depotusaStores websites and to your use of individual services or features available on the Site, such as reviews. Although you may "bookmark" a particular portion of this site and thereby bypass this agreement, your use of this site still binds you to the Terms. To the extent that the provisions of any additional terms conflict with these Terms of Use, the provisions of the additional terms will govern. References to "acr22depotusa Stores", "our", "we" or "us" may refer to Acr22depotusa.com, and their affiliates, subsidiaries, and designees. We may make changes to the Site and the Terms of Use. It is your responsibility to review the Conditions of Use for updates or changes. If you do not agree with the Terms of Use, you should not use the Site.

To go directly to specific sections, please click below.



Intended for Users Over 18

If you are under 18, you may use Acr22depotusa.com only with consent of a parent or guardian. Acr22depotusaStores and its Network Stores reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


Privacy

Your use of the site is subject to our Privacy Policy. Please review the policy for more on how we collect and use information.


Order Acceptance

Please note that there may be certain circumstances where orders that were placed with us will be unable to be accepted and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud verification department. We may also require additional verification or information before accepting any order. We will contact you if any or all portions of your order is canceled via email or if additional information is required to accept your order. If your order is canceled after payment is authorize then we will void the authorization and depending on your financial institution the release may be immediate or take several days to reflect on your account. We recommend contacting your financial institution to obtain exact void processing time frames.


Product Descriptions

Acr22depotusa.com attempts to be as accurate as possible under all its listings. However, Acr22depotusaStores does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product you purchase from us is not as described, your sole remedy is to return it in unused condition which is free from damages, and includes the original manufacturer packaging for the item.


Colors

Acr22depotusaStores strives to display as accurately as possible the colors of the products shown on the Site; however, Acr22depotusaStores cannot and does not guarantee that your monitor's display of any color will be accurate.


Pricing

The Price displayed for products on our website represents the retail price listed on the product itself, suggested by the manufacturer or vendors, or estimated in accordance with standard industry practice; except where noted otherwise. Despite our best efforts, a small number of the items in our catalog may be mispriced. In the event that an item is mispriced, Acr22depotusaStores may, at our discretion, may either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.


Special Orders

You can cancel or return Special Order items, and you will be refunded 75% of the original purchase price. Special Order items are items not generally carried by Acr22depotusaStores and/or which require that an order be placed directly with the manufacturer or distributor. The item ordered is then sent from manufacturer or distributor to Acr22depotusaStores and then to customer.


Coupon Guidelines and Limitations

Coupons are a great way to save even more when shopping with us, and it's easy to use them. When accepting coupons, we follow the guidelines below.

    • Coupons can only be redeemed for items, brands, and quantity as specified by the requirements of the coupon.
    • Item purchased must match the coupon description (brand, size, quantity, color, etc.).
    • Only one coupon will be accepted per qualified item regardless of its origination unless specified otherwise.
    • If the face value of a Acr22depotusaStores coupon exceeds the price of a qualifying item, only the retail price of the item may be applied.
    • Coupons are inputted and applied to the order, item or shipping during the checkout process at time of purchase.
    • Coupons cannot be redeemed for cash.
    • We do not give cash back if the face value of a coupon is greater than the purchase value of the item.

  • The following coupons cannot be accepted:
    • Invalid Start Date (coupon has not started)
    • Expired coupons
    • Internet promo codes for free items with no purchase requirements
    • Promo codes for products not carried at Acr22depotusa.com
    • Promo codes for items that don't match the coupon description (brand, size, quantity, color, etc.)
  • I want to return an item I bought with a coupon?
    • If you used a coupon to purchase an item and decide to return that item, you'll receive a refund for the price of the item, minus the coupon value.
  • Acr22depotusaStores reserves the right to refuse any coupon or limit quantities.

 


Paying for Your Order

Generally, we'll charge your card for an item when we ship the item to you. However, we do pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line.


Your Account Security

If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may only use the Site only for lawful purposes. Activities including, but not limited to, tampering with the site, misrepresenting the identity of a user, and using buying agents or conducting fraudulent activities, on the site are prohibited.


Proprietary Rights

All content included on this Site, including information, data, photographs, videos, graphics, music, sounds, and other material (collectively "Content"), is protected by copyright, trademark, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. You may use the Site and the Content only for noncommercial, personal use. All Content is protected under U.S. and international copyright laws, and Acr22depotusaStores owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content.

Unless we separately give you permission, you may not copy, scrape, modify, remove, delete, augment, add to, publish, transmit, create derivative works from, or in any way exploit any of the Content, in whole or in part. Permission is granted to electronically copy and print hard copy portions of the site for the sole purpose of placing and order with Acr22depotusaStores or purchasing products from Acr22depotusaStores . You may display and, subject to any expressly states restrictions or limitations relating to specific material, download or print portions of the material from the different area of the site solely for your own non-commercial use, or to place an order with Acr22depotusaStores or to purchase products from Acr22depotusaStores . Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Acr22depotusaStores . You must retain all copyright, trademark and other proprietary notices contained in any Site material you use, and you may not modify or alter the material, copy or post the material on any network computer, or broadcast the material in any media.


Trademarks

All trademarks, service marks and/or trade names of Acr22depotusaStores used in the site are trademarks or registered trademarks of Acr22depotusaStores , its parent company (ies) and/or subsidiaries. All other trademarks not owned by Acr22depotusaStores that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Acr22depotusaStores .


Product Selection and Installation

Acr22depotusaStores does not accept any responsibility for or warrant the fitness of any equipment for any particular application. Acr22depotusaStores is not responsible or liable for any suggestions that it may provide concerning system sizing and/or selection. Any issues or decisions regarding system sizing and/or selection must be resolved and/or reached solely by the consumer and should not be based on any information or suggestions from Acr22depotusaStores . All products must be installed according to manufacturer's installation instructions and safety guidelines. All work must be done according to applicable building, installation, and/or maintenance codes. Products sold by Acr22depotusaStores must be installed by a licensed professional. Acr22depotusaStores covers parts only under warranty. Installer is responsible for any applicable labor warranty.


EPA Notice

Purchaser hereby acknowledges that federal law prohibits opening the refrigeration lines of any equipment purchased on this website or through any subsidiary of Acr22depotusaStores . A properly licensed professional must handle the refrigerant contained in any unit/system. Purchaser hereby assumes full responsibility for the installation and/or maintenance of the unit/system in accordance with applicable building, installation, and/or maintenance code requirements.


Reviews, Comments, Communications, and Other User-Generated Content

You may interact with the Site and Acr22depotusaStores in numerous ways, including Ratings and Reviews, Videos, Images, Questions and Answers and e-mail communication. You hereby grant Acr22depotusaStores a perpetual, irrevocable, royalty-free, transferable right and license to use, modify, reproduce, transmit, publish, display, delete, and distribute any information (exceptorder information sent via e-mail or phone) or materials you send to us throughout the world in any media. You also grant us the right to use the name you use when you submit content to us, in connection with that content.

When you submit content to us, you will disclose any affiliation you have and you will not submit anything that contains harmful computer code, references other websites, or is false, misleading, illegal, defamatory, libelous, hateful, racist, biased, threatening, or harassing.


Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including Acr22depotusaStores or other licensed employee (s), host (s), or representative (s) of Acr22depotusaStores , as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a civil or criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on this site or use this site to solicit others to join or become members of any other commercial online service or other organization.


Store Pickup

Some products offered on the Site are available for local pickup at our facilities. Not all items are available for this service. You will be notified when your order is ready for pickup or if an item is unavailable at our facilities. If your item is unavailable at our facility, your order maybe canceled.

When picking up the order, the original purchaser must show a valid government-issued ID. If the order was paid for with a credit card, the card must be presented at time of pickup. Acr22depotusaStores will hold your items for two days starting the day after the order was processed by a Acr22depotusaStores network store. If your order has not been picked up within that time frame, you may elect to extend it by one additional day. This must occur before your original time window expires. After two days (or three days if you chose to extend the time window), your order will be canceled. In no event will orders be held for more than three days. You will be charged for your order should you elect to pick up your products prior to your arrival. Acr22depotusaStores reserves the right to limit the quantity of items ordered for Store Pickup as well as the days of the year that this service is offered.


Cancellation

Due to our fast shipping times, it is imperative that should the need arise to cancel your order you contact us immediately via phone. If your order has not departed from our facilities there will be no charges associated with your cancellation. If your order has shipped but has not been delivered, you may request that our representative contact the Freight or Ground Carriers in an effort to stop the delivery and bring back the order to Acr22depotusaStores . Although you can stop the order in transit this option will be very costly, due to the fact that there will be two charges imposed.

The outgoing shipping freight / ground charges and the inbound shipping freight / ground charges. You, the customer will be responsible for these charges, which will be deducted from your refund. Once the order is cancelled credit for the items can take as long as 10 business days to be refunded to your original payment method.

Orders that have shipped to customers and must be held at the local Freight terminal for more than 4 business days due to lack of communication with customer whether via email or phone, order will be considered abandoned which renders the order cancelled. At which times the cancellation policy will apply and customer is responsible for Freight charges for outbound and inbound.

The Contact Center is open Monday through Friday from 9:00 am EST to 6:00pm Est., to assure accurate processing of your cancellation request. We do not accept under any circumstances order cancellations via Email, voice mail, facsimile, or U.S. Mail. We always recommend that before you order from our site you check with your installing professional to ensure that the product you ordered is the right product for your needs, taking these steps will help to avoid any costly errors in ordering the wrong product.


Returns

If, for any reason you are not fully satisfied with your purchase or just didn’t need the product(s) ordered simply Return it!

Here’s How:

  1. Make sure that your request is within 30 days or less of you receiving the product(s).
  2. Request an RMA (Return Merchandise Authorization) either online (see Return Merchandise Authorization) or contact us at Toll Free 1-800-503-4059.
  3. Package up the product(s) accordingly and ship them to us.

     

Please read the Returns Policy to familiarize yourself with all of the requirements of a return.


Ground Shipments

Step 1
Step 2
Step 3

1. Pack up your purchased products(s) with all the manufacturer contents and product packaging.

a. Make sure to put your product(s) in another box as no markings can be added to the manufacturer boxes.

2. Print out a copy of the Returns Merchandise Authorization Email which shows the RMA Number and place that along with your returns.

a. Having the RMA Paperwork included in the box will help expedite the inspection and refund process.

3. Purchase traceable postage from a company such as FedEx or UPS and ship the product(s) to Acr22depotusaStores Return Center.

a. USPS is not recommended because of the lack of details on tracking information.

Freight Shipments

When you originally receive your order if it was shipped in a pallet via Less Than a Truckload (LTL) then it is most likely that you will have to return it in a pallet via LTL. If you are unsure if the product(s) being returned require ground or freight services please feel free to contact us.

Step 1
Step 2
Step 3

1. Pack up your purchased products(s) with all the manufacturer contents and product packaging.

a. Make sure to put your product(s) in another box as no markings can be added to the manufacturer boxes.

2. Print out a copy of the Returns Merchandise Authorization Email which shows the RMA Number and place that along with your returns.

a. Having the RMA Paperwork included in the box will help expedite the inspection and refund process.

3. Select a Freight Company and arrange the pickup of your product(s) and shipment to Acr22depotusaStores Return Center.

a. We recommend to keep the bill of lading documentation for at least 90 days.

See the Complete List of Return Guidelines before you return a product to Acr22depotusaStores .

Important things to Remember:

  • Only unused / not installed product(s) in their brand new, original condition may be returned.
  • Original manufacturer packaging for the product(s) are required to be returned such as manuals, accessories, packaging materials, etc.
  • A 15% restocking fee will be charged for each product(s) returned.
  • RMA's expire after 30 days of their issue date and product(s) being returned must be received by Acr22depotusaStores prior to that expiration date.
  • All returns associated with our “Free Shipping” offer or that have original shipping charges applied will have the original shipping fee(s) that Acr22depotusaStores incurred when shipping your product(s) deducted from the refund amount.
  • If there was a product on your order given from Acr22depotusaStores as a "free" gift/item, such cannot be returned or exchanged for credit or upgrade to another product(s).

     


What's not Eligible for Return:

These types of product(s) are not currently available for return:

  • Clearance
  • Overstock
  • Scratch / Dent
  • Free or Gift product(s) as a standalone

     

Can I return an installed product?

If you are having any issues with a product(s) after they have been installed the product(s) no longer qualifies for a return however we can provide warranty for the defective part(s). Please refer to our Warranty Policy for additional details.


Shipping Policy

Free shipping promotions apply to residential or business curbside delivery within the 48 contiguous states. Lift Gate service is available at a cost of $35.00, however it is subject to availability within your local Freight LTL delivering Terminal. Free shipping does not include inside delivery. Inside delivery is not a service currently offered to our customers however, should you need the service, you may contact your local National/Freight delivering terminal in order to obtain cost, payment information and available delivery times by adding this service.

We process and ship orders Monday through Friday. Orders placed by 12 p.m. EST, Monday through Friday, are shipped within 1 to 2 business days. We always recommend to visit the products detail page which is where you will find the most current anticipated ship times of the product ordered.


How is my product shipped?

Feel free to view our different shipping methods here. Since we ship in a variety of ways the product(s) shipping method will be displayed in the cart or at checkout before completing an order. Becoming familiar with our shipping methods will facilitate your understanding of what requirements your order may have upon delivery.


I placed my order so when does my package ship? Before you order we always recommend to check the product(s) availability text (located in the product detail page to the left of the add-to-cart button) to ensure proper lead times, if and when applicable. Lead times may affect your orders fulfillment and shipment time. Items ordered on weekends (Saturday or Sunday) start to process and ship from our facility as early as the following business day.

We process and ship orders Monday through Friday (Excluding Holidays) and orders placed by 12 p.m. EST are normally shipped from our facility within 1 to 2 business days regardless of shipping method selected at checkout. Orders in a Pending / Hold status may take longer to ship depending on additional documentation that maybe required.

Shipping transit times start once your order leaves our warehouse. Transit times are normally determined by a few factors such as your location within the contiguous 48 states, the products availability, weather conditions, affiliate delivery services and shipping company’s delivery availability. Due to those factors, transit times are not guaranteed and may change without notice. We strongly recommend against scheduling your professional installation of your product(s) until you have your product(s) in hand.


Equipment Arrival

Once your product has shipped, you can track the product using the tracking number(s) provided to you in the Shipped Confirmation email. Sometimes tracking numbers may take 24-48 hours to propagate in the carrier’s website so continue to check back with them periodically. Please be aware that there are different requirements for Freight Bound (LTL) order(s) as opposed to Small Parcel order(s). We encourage you to ask questions should you require any clarifications on or before the time of delivery.

What is considered Small Parcel?

Equipment Arrival

Small Parcel is normally classified as product(s) that are less than 100 lbs. in shipping weight. These product(s) ship in various methods.


What is Freight bound equipment?

Freight bound equipment

Orders that travel via Freight Services (LTL) are normally products that are heavier than 100 lbs. and require an appointment for delivery. The Freight carrier will contact you to arrange a delivery appointment normally 1 business day (excluding holidays) before the delivery. Due to adverse weather conditions, distance of delivery address from delivering terminal and additional factors a few additional days may be required. The freight company will discuss the available dates for delivery with you.

Please read the Shipping Policy to familiarize yourself with all of the requirements of shipping.


Warranty Policy

Acr22depotusaStores will back up 100% of all warranties as to parts which are offered by the manufacturer. Acr22depotusaStores offers only nationally known and established brands that provide a nationwide parts distribution network. Most air conditioning installers are authorized by these manufacturers to service these units and obtain free of charge replacement parts for the term of your applicable warranty. Accordingly, make sure you review and are familiar with the terms, language, and/or requirements for any applicable warranty.

If a product should fail within the first 30 days of purchase due to part (s) failure, Acr22depotusaStores will cover shipping fees to get the necessary replacement part (s) to you. After 30 days of purchase, you are responsible for any applicable shipping fees for obtaining any replacement parts. You also have the option of processing warranty claims with local heating and cooling installers that service the products we sell. To validate your warranty claim, a licensed contractor must have either installed or inspected your equipment before start-up. Without a receipt from a licensed contractor, Acr22depotusaStores cannot process warranty parts or claims for you. Failure to submit the aforementioned receipt will result in denial of any warranty claim.

If any product purchased from Acr22depotusaStores.com should result in failure upon installation or not operate after installation, we are only responsible for supplying the parts warranted by the manufacturer. At the manufacturer’s discretion, replacement parts provided for warranty maybe either in a new or reconditioned state. Under no circumstances will either refrigerant R22 or R410A be covered or reimbursed if refrigerant needs to be re-added to the system; whether it is missing from the unit when it arrives to the customer's location or after a part is replaced. Under no circumstances will Acr22depotusaStores replace a whole system or component. Acr22depotusaStores does not provide any warranty above and beyond the manufacturer's warranty as to parts. Acr22depotusaStores is not liable for any warranties, costs, and/or expenses incurred by the consumer due to a malfunction of any product (s) sold on our site. Acr22depotusaStores does not provide labor warranties or compensation of any kind for any costs incurred by the consumer due to a malfunction of any products sold on our site.

The product (s) sold on our site are intended by the manufacturers to be installed by professional heating and air conditioning installers. They are available to you on this site as a means of saving a substantial amount of money. We know the advantages of self-installation, as well as any disadvantages, and it's your decision to purchase from us and install on your own. Any person or entity that decides on self-installation is responsible for and accepts all risk for both installation and equipment selection. Any applicable warranty will be void if the installation is not completed by a licensed contractor. Having these systems installed by a contractor is more costly but it has its advantages - professional installation, labor warranty may be provided by the contractor, the validation of your warranty with the manufacturer, and potentially someone to process warranty claims for you. (For safety reasons, do not install a furnace yourself unless you are qualified to do so.

Most of the manufacturers of these products sold on our site have no provisions to provide warranty replacement parts or technical support to the homeowner. They only work through dealers, such as your local heating and air conditioning installers. For Additional information regarding our Warranty Policy please click here.


Scratch and Dent Policy

Our Scratch & Dent items come from customer returns that were scratched or dented during the shipping process. Although the packaging is not factory sealed these product still offer the full manufacture warranty on parts when installed by a professional. The scratch and/or dents should not have any effect on the structural integrity of the machine. These products are a great way to save a substantial amount of money off our already discounted wholesale prices.

Scratch & Dent products may not have original packaging and may not be eligible for Manufacturer-sponsored offers.


Can I return a Scratch & Dent unit?

No, we do not offer returns on Scratch and Dent items as all sales are final. We highly recommend you consult with the installing professional first to make sure you are selecting the correct unit before purchase.


Do Scratch & Dent products have warranty?

Yes! Remember only the interior functional components of the units are under warranty and should you need to file a warranty please follow our Warranty Terms for additional information. Under no circumstances will a full product replacement be offered.


What if the product is damaged during shipping?

We have pictures on where the scratches & dents are before shipment so if you receive something with additional scratches or dents we recommend to take pictures and retain them for your records however Scratch & Dent products will not be reshipped due to the limited quantities and cannot be refused at the time of delivery. Once delivered, the warranty for interior functional components commences.


So what risks do I have?

None! Backed by warranty on the parts similar to our new units, what we offer is a solution to save a substantial amount off our already discounted products. If you don’t mind some Scratches and/or Dents on your equipment, then these are the perfect solution for you.


Regional Acr22depotusa Efficiency Standards


Starting 1/1/15, there are New DOE Efficiency Standards implementations that have gone into effect. 76 Fed. Reg. 37408

Department of Energy (DOE) Update 6/13/2016:

As of June 13, 2016 the Department of Energy has restricted the shipment of product(s) to the Southern and Southwestern states not meeting the minimum requirement of each States mandate. (For information on your States requirement please see the image below) All orders placed with 13 Seer equipment will unfortunately be cancelled and no product(s) will be shipped. Warranty part(s) for your existing equipment will be provided for the remaining warranty period.


The NEW Standards are as follows: "Click image to enlarge"

Regions for Central Air Conditioner and Heat Pump Standards


 

  • Northern States – Minimum 13 SEER air conditioning remains the standard, but heat pumps efficiency's went up to 14 SEER and 8.2 HSPF.

  • Southern (Southeastern) States – Minimum efficiency went up to 14 SEER for both air conditioning and heat pumps and 8.2 HSPF for heat pumps. The 8.2 HSPF/14 SEER heat pump rating will become a national standard.

  • Southwestern States – Minimum efficiency went up to 14 SEER for air conditioning, but there is a new standard for EER that will call for 12.2 EER for systems less than 45,000 BTUH and 11.7 EER for systems over 45,000 BTUH. Heat pumps require national standard of 14 SEER and 8.2 HSPF

Customers in all regions (Northern, Southern and Southwestern) have the ability to purchase and have shipped lower efficiency rated equipment from our website to any state within the contiguous 48 United States of America. It is the customers sole responsibility to abide by these NEW DOE efficiency standards. By purchasing and installing lower efficiency products in regulated states from our website you agree to indemnify, defend, and hold harmless, Acr22depotusaStores , Acr22depotusa; its officers, directors, employees, agents, preferred installers, installer, affiliates, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of the regulations set forth by DOE (Department of Energy).

 


Applicable Law

The laws of the State of Ohio will govern these Terms of Use without giving effect to any principles of conflicts of laws. Any action or proceeding arising out of or related to these Terms of Use or your use of this site must be brought in the state or federal courts of Ohio.


Indemnification

You agree to indemnify, defend, and hold harmless, Acr22depotusaStores its officers, directors, employees, agents, preferred installers, installer, affiliates, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person (s) or entity accessing the site using your Internet account.


Termination of Use

We may, in our sole discretion, terminate your account or your use of the Site at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. We may change, suspend or discontinue all or any aspects of the Site at any time without prior notice.


 

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